Privacy Policy

Effective Date: 01.01.2020
Last Updated: 12.12.2024

Welcome to Djeliba Group’s website (www.djelibagroup.com). We value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable laws.

1. Data Controller

The Data Controller for your personal data is Djeliba Group, with its registered office at [Insert Address]. If you have any questions or concerns about this policy, you can contact us at:
Email: info@djelibagroup.com
Phone: +220 732 7777

2. Scope of the Privacy Policy

This policy applies to:

• Visitors and users of the website www.djelibagroup.com.

• Users interacting with us via WhatsApp, including those receiving informational updates.

• Customers making online payments through Stripe.

3. Data We Collect

We may collect and process the following categories of personal data:

• Contact Information: Name, email address, phone number, WhatsApp contact.

• Payment Information: Cardholder name, billing address, and payment details processed via Stripe.

• Usage Information: IP address, browser type, and usage data collected via cookies.

• Communication Data: Messages exchanged via WhatsApp or other communication platforms.

4. Purpose of Processing Personal Data

We process your personal data for the following purposes:

1. To provide and manage our services, including booking and payment processing.

2. To inform users via WhatsApp:

   • Sending updates, promotions, and important service-related information.

   • Responding to inquiries and providing customer support through WhatsApp.

3. To process online payments securely via Stripe.

4. To comply with legal obligations and protect our legal interests.

5. Types of Data Processing

The processing of personal data includes:

1. Collecting and storing data provided by users on our website and through WhatsApp.

2. Sending informational messages on WhatsApp:

   • Updates about bookings, promotional offers, and service information.

3. Processing payment transactions securely via Stripe.

4. Analyzing website usage data for service improvement.

6. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: By providing your data, you consent to receive communications via WhatsApp.

• Contract: Processing is necessary for the fulfillment of bookings, purchases, or inquiries.

• Legal Obligation: To comply with applicable laws (e.g., payment regulations).

7. Third-Party Sharing

We may share your personal data with the following third parties:

1. Stripe Payments: For secure payment processing. Stripe’s privacy policy can be found here.

2. WhatsApp (Meta Platforms): To facilitate communication and updates. Meta’s privacy policy can be found here.

3. Legal authorities or service providers, as required by law.

8. Data Retention

We retain personal data only as long as necessary for:

1. Providing services to you.

2. Fulfilling legal obligations, such as financial record-keeping.

Data collected for WhatsApp communications will be retained as long as you consent to receive messages or until you withdraw your consent.

9. Your Rights

As a user, you have the following rights:

1. Access: Request a copy of your personal data.

2. Correction: Correct inaccuracies in your data.

3. Deletion: Request deletion of your data, subject to legal obligations.

4. Objection: Opt-out of receiving messages on WhatsApp or marketing communications.

5. Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at info@djelibagroup.com or call +220 732 7777.

10. Security of Your Data

We implement technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Payment information processed via Stripe is encrypted and handled securely.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please review it periodically for any changes.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: info@djelibagroup.com
Phone: +220 732 7777